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General Terms & Conditions

1. SCOPE

These terms and conditions apply in the time of concluding the contracts current version for all business relationships between Iberium hereinafter we or us) and their customers (you,). By ordering the goods or services, these terms are accepted. Different conditions require written confirmation from us. 

2. COMPATIBILITY

The presentation of products in our online shop is not a legally-binding offer, but only constitutes a non-binding online catalogue. By putting products only in the "basket", does not apply as a binding order. A binding order for the products contained in the basket is only valid by clicking on the "Buy Now" button from the order page. Then you will be immediately sent an e-mail with a contract confirmation, upon receipt of the email, the contract is valid. The acceptance is subject to the legal admission and the availability of the ordered goods or services. In case we cant accept your order, you will be informed via email about the unavailability of the product. Temporarily not available products will have to be reordered once available. The availability & display in the online store serves as information only, not as a delivery confirmation as this may be inaccurate in exceptional cases. Price fluctuations for products due to harvest, supply constraints or currency fluctuations are possible. Decisive for the final prize to be paid is the contract price at the time of the purchase. 

3. DELIVERY AND TRANSPORT COSTS

We will deliver the goods ordered by you to the address specified in the order as soon as possible. We are entitled for partial deliveries and partial services at any time provided that they are reasonable. If partial deliveries are carried out by us, we take responsibility for the additional costs. The minimum order value is CHF 30 plus transportation, postage or customs costs. For all deliveries, the final price includes the stated shipping costs which again includes the tariffs.

 

4. MATURITY AND PAYMENT 

We only accept the payment methods shown throughout the order process. The purchase price and any applicable shipping costs will be due upon conclusion of the contract. The payment has to be made in advance via the mentioned payment methods such as credit card, maestro or PayPal account. With the conclusion of the contract, the customer is asked to pay the invoice. If there is no settlement, the ordering process will not be triggered. Goods will only be sent when the payment by the payment processor has been confirmed. Vouchers can be redeemed only on the terms indicated on the voucher. It is not allowed to sell coupons or coupon codes without prior written consent from us. When paying via a voucher resulting in a possible remaining balance, the amount will be credited to your account with the next order. The accumulation of actions, coupons and discount codes is not possible.

5. WARRANTY AND LIABILITY

Iberium makes every effort to comply with the indicated time frame for delivery. However all indicated delivery times solely imply an expectation and does not entitle the customer to withdraw from the contract or ask for indemnity in case the deadlines cant be met. Iberium only acts as an intermediary & facilitator of the purchase & its products available in the online store where Iberium can't be asked for other ways of delivery, nor does the client have any right for indemnity in case the product cant be sent out. 

Any deficiencies must be claimed immediately upon receipt of the goods. Otherwise the goods are deemed properly accepted by the customer. The customer is asked to provide an immediate email letter of complaint to info@iberium.es and document the issue via an attached photograph. In case of a serious defect, we agree to supply the same product again while only charging the transportation costs.

 

6. RIGHT OF WITHDRAWAL

Under Swiss law, the client is not allowed to simply withdraw from the contract of an online purchase without reasoning. Therefore Iberium cannot guarantee a right to withdraw, particularly given the perishableness of some offered products in the online store. However we take every complaint very serious in order to reach maximum client satisfaction and kindly ask to submit any request right after delivery (maximum 3 days as per Swiss law) to info@iberium.es with pictures.

Any contract with Iberium is under Swiss law and with the exclusion of conflict laws. The place of jurisdiction is Zurich.

 

7. CONTACT / ADDRESS

The address of Iberium is Frhr. v. Stillfried Iberium Onlineshop headquartered at Guggerstrasse 16, 8702 Zollikon, Switzerland.

 

8. DATA PRIVACY

We use the data you provide to fulfil your order and its settlement. You private data will be forwarded to the shipping company to the extent necessary to deliver the goods. With regards to the settlement of payment, we pass on your banking details to our processing partner & bank. A transfer of your data to any other third parties or any use for advertising purposes does not take place. With completion of the contract and full payment, your data will be kept until the we are officially allowed to delete any information as per law. We secure our website and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. Despite regular checks, it is not possible to offer a complete protection against all threats. According to the Federal Act on Data Protection (DSG), you have a right to ask for your personal information about your stored data (Art. 8 DSG) and also the right for its rectification (Art. 5 para. 2 DSG). Requests for information may be sent in electronic form to the respective body. For questions regarding the procurement and processing of your personal data and for access and rectification requests, please contact info@iberium.es.

You can visit our website without disclosing any personal information. We only store data without reference to individuals such as the name of your Internet Service Provider, the page from which you visit us or the name of the requested file. These data will be exclusively evaluated to improve our offer and permit no conclusion on your person. Personal data is only collected when you submit them in the context of your order when opening a customer account or when registering for our newsletter. We use the data you provide without your expressed permission, solely for the processing of your order. With completion of the contract and full payment, your data will be blocked and deleted after the statutory retention periods, unless you have expressly consented to the further use of your data. When signing up for the newsletter, your e-mail address will be used for promotional purposes, until you unsubscribe from the newsletter. One can unsubscribe to the newsletter at any time.

According to the Federal Act on Data Protection (DSG) you have a right to free information about your stored data (Art. 8 DSG) and a right to rectification (Art. 5 para. 2 DSG). In addition, you may request that your data will be deleted, insofar as these are no longer needed for processing the contract and demand the blocking of your data. Requests for information and blocking or deletion requests may be sent in electronic form to the competent body. For questions regarding the procurement and processing of your personal data and for access and rectification requests, please contact info@iberium.es

Email Marketing

By signing up to our newsletter, we use the data you provide to send you the newsletter. This consent can be revoked at any time with immediate effect for future reception of newsletters. Concerning the storage of customer data and a possibly given consent can be withdrawn of with immediate effect. Furthermore, we allow ourselves to use the e-mail for social media such as Facebook, retargeting and similar promotional activities.

Cookies

On several pages, we use cookies to make visiting our website attractive and allow for the use of certain functions. These are small text files that are stored on your computer. Most of the cookies used by us are deleted after the browser session from your hard drive (so-called Session or session cookies). Other cookies remain on your computer and allow us to recognise you on your next visit (so-called Persistent cookies). Our partner companies are not allowed to use through our website personal information using cookies or edit. You may refuse the use of cookies in your browser, by limiting the storage and reading cookies on or off via the menu bar "Tools> Internet Options> Privacy" (Internet Explorer) or "Settings> Privacy" (Firefox). Please note that you can not use certain functions of our website without cookies. Disclosure of personal data to third parties with your data will be posted to our delivery companies, to the extent necessary for a proper delivery. For the settlement of payments we pass on your payment data to our house bank. Those will process your data only to the extent as we have permission. In addition, your personal information will not be disclosed to third parties.


Web analytics with Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses. "Cookies", text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this website, your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the US and shortened there. On behalf of the operator of this site Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other with website and internet related services to the website operator. You can refuse the use of cookies by selecting the appropriate settings on your browser software; however, we point out that not all features of this website might be accessible in the same way. You can also prevent the data generated by the cookie to your usage of the website (incl. Your IP address) to Google and the processing of these data by Google via downloading the following link & browser plugin installation: http://tools.google.com/dlpage/gaoptout?hl=de

Facebook Social Plugins

On our website, so-called social plugins ("Plugins")  of the social network Facebook are used, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook") operated. The plugins are marked with a Facebook logo or the phrase "social plug-in of Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance are available under the following link https://developers.facebook.com/docs/plugins. When you visit a page of our website that contains a social plugin, your browser makes a direct connection to the Facebook servers. The content of the plugin comes from Facebook directly to your browser and is integrated into the side. Through this integration, Facebook receives the information that your browser has accessed the corresponding page of our website, even if you do not have a Facebook account or are currently not logged into Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there. If you are logged into Facebook, Facebook can assign to visit our site to your Facebook profile immediately. If you interact with the plugins, for example the "Like" button or make a comment, the information is also transmitted directly to a Facebook server and stored there. The information will also be posted on your Facebook profile, and displayed to your Facebook friends. Concerning the purpose and scope of data collection and the further processing and use of data by Facebook as well as the rights, please consult the privacy policies of Facebook: http://www.facebook.com/policy.php If you do not want that Facebook immediately assigns those with your Facebook profile, you must be logged out before you visit our website on Facebook. You can prevent the loading of the Facebook plug-ins with add-ons for your browser completely, for example, with the "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/). Generally, we recommend any user to check his personal privacy policies through his Facebook content to ensure that no unwanted content is made public.

Twitter Plugin (for example, "tweet" button)

On our website, so-called social plugins ("Plugins") of the micro-blogging service Twitter can be used which are operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA (“Twitter”). The plugins are marked with a Twitter logo in the form of a blue "Twitter bird." You can find an overview of Twitter plugins and their appearance here: https://twitter.com/about/resources/buttons. When you visit a page of our website that contains a social plugin, your browser makes a direct connection to the servers of Twitter. The content of the plugin is from Twitter directly integrated into the side via your browser. By integrating those, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Twitter or are currently not logged into Twitter. This information (including your IP address) is transmitted from your browser directly to a server of Twitter in the US and stored there. If you are logged in to Twitter, Twitter can assign your visit to our site with your Twitter account directly. If you interact with the plugins & press for example the "Tweet" button, the corresponding information is also transmitted directly to a server of Twitter and stored there. The information will also be published on your Twitter account and then appears to your contacts. For the general purpose and scope of data collection and the further processing and use of data by Twitter and your rights and settings options for protecting your privacy, please see the privacy policies of Twitter: https://twitter.com/privacy. If you do not want that Twitter collects through our website data & immediately connects those with your account, you must log out of Twitter before you visit our website. You can also use add-ons in order to prevent loading Twitter plugins for your browser, for example with the script blocker "NoScript" (http://noscript.net/).

9. CUSTOMER REVIEWS

With regards to our products ratings by our customers, we are allowed to use any feedback via our platform. We take the right to review the feedback for a limited period in order to improve our general service & offering. Customer feedbacks only provide a third party opinion and are not our personal assessment of any service or product. 

10. ALCOHOLIC BEVERAGES

Alcoholic beverages are not sold to under-18 year olds. During the ordering process, the customer must confirm accordingly that he/she is over 18 years old. If the minimum age is not reached, the customer's offer is not accepted and the contract wont be finalised. The customer is obligated to provide truthful information about himself. Iberium reserves the right, without giving reasons to ask for an ID card copy or fax documents related to the determination of the age.

11. FINAL PROVISIONS

The provisions of the Swiss Code of Obligations set the base for any legal interaction. Zurich is the exclusive place of jurisdiction for all disputes arising from a contract with Iberium. We reserve the right to amend these terms and conditions at any time. The respective binding version of the Conditions is available on www.iberium.es.


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